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Outbound Internal Sales Customers Services Executive

This role is crucial in ensuring the customer experience is consistently delivered across all touchpoints.

The Importance of Customer Service in the Cycling Industry

The cycling industry is a highly competitive market, with numerous brands vying for customers’ attention. In this environment, providing exceptional customer service is crucial for building brand loyalty and driving sales. A satisfied customer is more likely to become a repeat customer, recommend the brand to others, and ultimately drive word-of-mouth marketing.

Key Responsibilities of a Customer Services Administrator

As a Customer Services Administrator, your primary responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Providing product information and answering questions about our products
  • Managing customer complaints and escalating issues to the relevant teams as necessary
  • Maintaining accurate records of customer interactions and resolving issues efficiently
  • Collaborating with internal teams to resolve complex customer issues

    • The Impact of Effective Customer Service on the Business

    Effective customer service can have a significant impact on the business, including:

  • Increased customer loyalty and retention
  • Positive word-of-mouth marketing and online reviews
  • Improved sales and revenue growth
  • Enhanced brand reputation and credibility
  • Reduced customer complaints and returns

    • Real-Life Example: Saddleback’s Customer Service Approach

    Saddleback, the UK home of cycling’s leading performance brands, takes customer service very seriously. Their Customer Services Administrators are trained to provide exceptional service, responding to customer inquiries and resolving issues in a timely and professional manner.

    Liaising with external partners such as suppliers, logistics providers and other retailers.

    Handling Customer Inquiries

    When it comes to customer service, a company’s ability to respond promptly and effectively to customer inquiries is crucial. In today’s digital age, consumers expect a seamless and efficient experience when interacting with businesses.

    The Power of Upselling and Cross-Selling

    When it comes to increasing sales, many businesses focus on the initial sale. However, the most effective way to boost revenue is by leveraging the power of upselling and cross-selling.

    We are committed to providing the best possible service to our customers, and we strive to build long-term relationships with our suppliers and partners.

    Our History

    Saddleback’s story began in 2004 when the company was founded by a group of passionate cyclists. The founders, who were all avid cyclists themselves, recognized the need for a cycling distribution business that could provide high-quality products to the cycling community. With a focus on building strong relationships with suppliers and partners, Saddleback quickly established itself as a trusted and reliable source for cycling components and accessories.

    Early Years

    In the early years, Saddleback focused on building a strong network of suppliers and partners. The company worked closely with leading brands such as Abbey Tools, Cannondale, and Castelli to offer a wide range of products to its customers. This strategic approach allowed Saddleback to establish itself as a go-to destination for cyclists looking for high-quality components and accessories.

    Expansion and Growth

    As the business grew, Saddleback continued to expand its product range and services. The company invested in new technologies and processes to improve efficiency and customer service.

    The Benefits of Working in a Cycling-Friendly Environment

    Working in a cycling-friendly environment can have numerous benefits for employees, from improved physical and mental health to increased productivity and job satisfaction. Here are some of the advantages of joining a company like ours:

  • Improved physical health: Regular cycling can help reduce the risk of heart disease, diabetes, and some types of cancer. It can also improve cardiovascular health, boost mood, and increase energy levels. Increased productivity: Cycling to work can be a great way to clear your mind and get some exercise before starting your day. This can lead to increased focus, creativity, and productivity. Enhanced job satisfaction: Working in a cycling-friendly environment can make you feel more connected to your colleagues and the company culture. This can lead to increased job satisfaction and a sense of belonging. * Reduced commuting time and costs: Cycling to work can save you time and money on transportation costs. This can also reduce your carbon footprint and contribute to a more sustainable future.

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